Logging on to ESS for the first time

When employees log on to Employee Self-Service (ESS) for the first time, they must reset their passwords. They must also set up forgotten password help. This is a series of questions and answers that only the employee might know, such as childhood nickname or first car. If employees forget their password in the future, they can answer these security questions to gain access to reset their password.

Passwords must adhere to the following guidelines:

  • Must be at least eight characters in length.

  • Must contain at least one number.

  • Must contain at least one letter.

  • Must be different from last four passwords used for this employee.

  • Should be something the employee will remember.

Important: Passwords are case sensitive, meaning capitalization matters. If your password is "MyPassword" and you enter "mypassword" the system will not accept it.

To log on to ESS for the first time

  1. In the User ID field, enter your seven-digit employee ID.

  2. In the Password field, enter your password.

    Your initial password consists of the last 2 digits of your SSN and your 8 digit birth date. (i.e. the password for an employee with an SSN of XXX-XX- XX89 and a birth date of 01/25/1900 would be 8901251900).

      If you have trouble entering your default password :

    • All City employees (except for DOE employees) please contact NYCAPS Central Help Desk at EmployeeSupport@dcas.nyc.gov or (212) 487-0500.

    • DOE employees should contact HR Connect at (718) 935-4000

    A message appears, indicating that your password has expired.

  3. Click the link to change your password.

  4. In the Password field, enter your initial password.

  5. In the New Password and Confirm Password fields, enter the new password you want to use.

  6. Click the Change Password button.

    The Setup Forgotten Password Help page appears.

  7. Enter an answer for at least five of the questions provided. Use the following guidelines:

    • The security answers are not case sensitive, so capitalization does not matter. If you specify that you grew up on "Main Street" and then forget your password a month later, you can enter "main street" and the system will still accept it.

    • Each answer must be unique.

  8. Click the OK button.

  9. A message appears confirming that you have changed your password successfully.

  10. Click the OK button.

Last revised: May 27, 2010