Employee Self-Service (ESS) tips

Employee Self-Service (ESS) is a tool that allows New York City employees access to their HR information, such as pay stubs and benefits enrollment.

Browser support

ESS should be accessed with one of the following browsers:

Internet Explorer 6.0 or above
Firefox 1.5

Navigating in ESS

It is recommended that users of ESS navigate through the system using the buttons and links provided on the page. Users should not click their browser's Back button to return to the previous page.

ESS availability

ESS is available online 24/7. Brief maintenance windows may occur evenings starting at 8:30pm and Sundays. Employees can obtain support for ESS during normal business hours.

Remote access

Employees can access ESS from the workplace through a link in CityShare. Employees who are not at work can also access ESS from a computer with Internet access. Using one of the supported browsers, employees can log on to nyc.gov/ess.

Session timeouts

As a security measure, ESS automatically logs out users after 15 minutes of inactivity. If a user is logged on and is actively moving around the ESS application, he or she does not need to worry about timeouts.

Before a user's session is timed out, a warning message appears. If the user wants to continue in ESS, he or she can click the OK button to continue the session. If the user does not click the OK button, he or she will be logged off. A message appears, informing the user that he or she is no longer logged into ESS. To continue using ESS, the user must log on again.

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Last revised: June 11, 2010