Retiree Self-Service (RSS) tips

Retiree Self-Service (RSS) is a tool that allows New York City retirees access to their HR information, such as pay stubs and benefits enrollment.

Browser support

RSS should be accessed with one of the following browsers:

  • Internet Explorer 11 and above (compatibility mode on)

  • Firefox 53 and above

  • Edge 39 and above

  • Safari 10 and above

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Navigating in RSS

It is recommended that users of RSS navigate through the system using the buttons and links provided on the page. Users should not click their browser's Back button to return to the previous page.

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RSS availability

RSS is available online 24/7. Brief maintenance windows may occur evenings starting at 8:30pm and Sundays. Retirees can obtain support for RSS during normal business hours.

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Remote access

Retirees can access RSS from a computer with Internet access. Using one of the supported browsers, retirees can log on to

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Session timeouts

As a security measure, RSS automatically logs out users after 15 minutes of inactivity. If a user is logged on and is actively moving around the RSS application, he or she does not need to worry about timeouts.

Before a user's session is timed out, a warning message appears. If the user wants to continue in RSS, he or she can click the OK button to continue the session. If the user does not click the OK button, he or she will be logged off. A message appears, informing the user that he or she is no longer logged into RSS. To continue using RSS, the user must log on again.

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Last revised: April 4, 2019